Security Solution Provisioning Automation
Technical Support Engineer @ Toss Insurance · Python, Slack Bot API, Microsoft 365 Admin
The Problem
Toss Insurance's IT team handled a high volume of repetitive help desk requests for security solution provisioning: granting access, configuring endpoint protection, and managing user lifecycle across multiple security platforms. Each request required manual steps across several admin consoles.
The Solution
A Python-based automation system integrated with Slack Bot:
- Receives provisioning requests through a Slack interface
- Automatically provisions users across security solution platforms
- Confirms completion back to the requester via Slack
Additional supporting work included Windows / macOS support, Microsoft 365 user lifecycle and licensing, Google Workspace 2FA exception management, IP exhaustion / subnet diagnostics, malware detection accuracy validation, and Hypervisor-based isolated environments for public-institution software conflicts.
Results
- 70% reduction in help desk inquiries
- Provisioning time: manual multi-step → automated single trigger
- Error rate: human-dependent → near zero (scripted)
What I Learned
What moved the needle was the Slack Bot interface, more than the automation behind it. Once the system was self-service, users stopped filing help desk tickets entirely. The lesson: the best automation is the one users don't even think of as automation.
Source code is held under prior employer's confidentiality.