I build the tools technical support runs on.
Technical Support Engineer for cross-border e-commerce. I started in network infrastructure and now build the tooling that turns multi-hour investigations into seconds.
Projects
Four roles, one habit: automating the part of the job that shouldn't be manual.
sanctuary: Cross-Border E-Commerce Support Automation
Dec 2025 – PresentOne MCP server that pulls 10+ disconnected support systems into a single investigation interface. 379 tools and 109 machine-enforced guardrails, distilled from 216 documented mistakes. Investigations that once took 2+ hours now resolve in under a minute.
GPU VDI Benchmark Automation
Jun 2025 – Nov 2025Automated GPU benchmarking pipeline for SK E&S virtualized vGPU validation. Cycle time: days → overnight.
Security Solution Provisioning Automation
Jan 2025 – May 2025Slack Bot self-service provisioning across security platforms. Help desk inquiries reduced 70%.
Private 5G Network Design and Deployment
Feb 2023 – Apr 2024Led network architecture for NAVER 1784 and POSCO DX Private 5G. Korea / Japan / U.S. multi-region.
How I think about this work
The automation worth building takes work off your plate without handing you a new system to babysit. Tools are the easy half. The harder half is behavior: what the agent verifies before it concludes, and when it stops to ask instead of guessing.